Administrative Assistant

Deerfield location

 Job Summary

Our client is the leading provider of assisting airlines and their passengers with delayed, lost or damaged assistive devices throughout the United States and internationally.

The Administrative Assistant is an extremely important position as they are the first point of contact for all passengers and airlines calling in a claim. The Administrative Assistant is responsible for entering new claims, general office duties, and to ensure maximum customer service and support for passengers, airlines, and internal staff.  This position offers the benefit of working in the healthcare field while in a professional office setting. Ultimately, a successful Admin Assistant should ensure the efficient and smooth day-to-day operation of our office.

Specific Responsibilities

  • Answer and direct phone calls
  • New claim intake: Enter all claims into computer system
  • Conduct passenger surveys
  • Mail sorting and distribution
  • Accounting team support: pay bills, file
  • Order office supplies and track office supply inventory
  • Manage office vendor relationships
  • Manage office phone system: new employee set ups, pull phone calls, troubleshoot
  • Execute office opening and closing procedures daily
  • Staff meetings: Plan and take detailed minutes
  • Manage calendar for staff events
  • Assist with planning and implementation of staff events
  • Portray a professional image in all communications
  • Maintain high level of data integrity
  • Full time: Monday – Friday 8:30am-5:00pm


  • Excellent phone etiquette
  • Must exude confidence over the telephone
  • Superior communication skills
  • Must possess patience and empathy
  • Positive, contagious personality
  • Some experience providing customer service preferred
  • Strong organizational skills with the ability to multi-task
  • Great attention to detail
  • Computer literate
  • Willingness to learn and confidence to take occasional risks

We are SO proud of our company culture.  We strongly believe in:

    • Empathy, honesty, dedication, integrity and compassion
    • Positive upbeat environment
    • Detailed, hands-on training
    • True team collaboration
    • Open door policy: Questions welcome – the more the better
    • Asking for help is a sign of strength, not weakness
  • Mistakes will happen- we all take ownership
  • Ask FOR help and ask TO help
  • Solution oriented
  • We are one big family

 Physical Requirements: While performing the duties of this job, the employee is frequently required to walk, sit, stand, use hands to handle or feel, talk and hear. The employee must occasionally lift and/or move up to 20 pounds.

Please send resume to [email protected]